Delivery & Returns Policy – Bl'eau

Delivery & Shipping:

Enjoy free shipping everywhere in Canada and U.S. on orders over $50 CAD (Applicable import duties may apply for US customers).

Please allow 1-2 business days for our team to process your order. Once shipped, please allow Canada Post 1-7 Business days for your order to arrive. If you do not receive your order by then, feel free to contact us at hello@bleaubeauty.com .

If you live outside of Canada and the U.S. and would love to buy our products, feel free to drop us a message at hello@bleaubeauty.com and well will do our best to accommodate your request.

Within 14 days of receiving your product:

We're sorry our products didn't meet your expectations. Once you have received your goods the returns request must be made within 14 days of receipt of the item.

Additionally, our team members will be glad to help you find a Bl’eau product that better suits your needs. Any item that is returned damaged or incomplete will not be qualify for a refund, exchange or a store gift card.

Our apologies, we cannot accept returns without prior authorization.  Please note, your original shipping charges are not refunded. Refunds, exchanges and gift cards will only be issued once we receive the product. Refunds are issue to the original payment method. Returns, exchanges and gift cards are issued at the our discretion.

Sale items:

Only regular priced items can qualify for a refund, exchange or store credit. All sale items are final sale. Please note sale items are priced by us, they do not include promo codes used by the customer.

Gifts:

If you're lucky enough to receive a gift from someone but you're not satisfied with the product you may return the unused or gently-used* product(s) to us for a store gift card**. Please reach out to hello@bleaubeauty.com we will be happy to assist you. Additionally, our team members will be glad to help you find a Bl’eau product that better suits your needs. We will cover postage costs as well! Returned items need to be in their original packaging. Any item that is returned damaged or incomplete will not be qualify for a store gift card.

FAQ

I made a mistake when ordering online, can I exchange the product?

If you make an error when ordering online, please contact us at hello@bleaubeauty.com and we will gladly exchange your Bl’eau item for the one you intended to purchase. The returned item must be unopened and in its original sellable condition. You are responsible for the Delivery and postage charges.

How long does it take to process a return?

Refunds usually take 5-10 business days to appear on your statement depending on your financial institution

What if I receive the wrong product or my product is damaged?

If you received a product different from the one that you ordered, please contact us at hello@bleaubeauty.com and we will ship your intended purchase at no additional cost.

When your order arrives, please inspect the carton for any damage. If damage occurred to your product in transit, please contact hello@bleaubeauty.com. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.