Help and FAQs – Bl'eau
Where do you ship?
Do you ship internationally?
When will you process and ship my order?
How long will it take for my order to arrive?
How do I track my order?
I accidentally included the wrong shipping address on my order, can I change this?
Returns & Exchanges
What is your return policy?
If for any reason you are not happy with your purchase on Bleaubeauty.com, you may return the unused or gently-used* product(s) to us for a full refund, direct exchange or a store gift card** if within 15 days of receiving your product; and for a store gift card** if within 30 days of receiving your product. Please reach out to email@example.com we will be happy to assist you.
Additionally, our team members will be glad to help you find a Bl’eau product that better suits your needs. We will cover postage costs as well! Returned items need to be in their original packaging. Any item that is returned damaged or incomplete will not be qualify for a refund, exchange or a store gift card.
Our apologies, we cannot accept returns without prior authorization. Please note, your original shipping charges are not refunded. Refunds, exchanges and gift cards will only be issued once we receive the product. Refunds are issue to the original payment method. Returns, exchanges and gift cards are issued at the our discretion. *Product must contain at least 80.0% of its original content **Store gift card expires after 365 days from the date of issue.
Can I make changes to an order?
Can I return items that were on sale?
Can I return gifts?
How do I request a refund or exchange?
Do I have to pay to return my items?
Returns within our return window are free (no return shipping or handling fees) by mail if you use our pre-paid return shipping label (follow the return procedures described above). Unfortunately, we aren’t able to refund your original shipping charges, unless the return is a result of our error.
What should I do if I received the wrong item?
My product was damaged upon arrival, what should I do?
I’m not able to find my return slip, what should I do?
Will my Bl'eau product expire?
We recommend using our products within 12 months after opening.
For products in our Organics collection, we recommend using it within 6 months after opening
What’s NSF certified organic product?
NSF/ANSI 305 is an American National Standard written specifically for personal care products containing organic ingredients. The standard establishes the materials, processes, production criteria, conditions and labeling claims for personal care products claiming to "contain organic content". To be certified, all formulas must contain a minimum of 70% organic content. All other ingredients must not be available in organic form and must be evaluated and approved by an independent scientific panel to minimize environmental impact during production and ensure safety for the product user.
What skin types are your products suitable for?
Are your products paraben free?
Do you test on animals?
Are your products vegan?
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express.